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Legal Terms That Work for Your Account

b33 sets out clear terms so you know exactly what applies when you access the platform, make deposits via bKash, Nagad, or Rocket, and manage your account.

Account TermsPayment RulesPrivacy & DataEligibility by Region
b33 Legal Terms That Work for Your Account
REACH OUR TEAM

Contact Us About Legal or Policy Questions

If any part of these terms is unclear, or you need to raise a dispute, request account data, or flag a policy concern, our support team is here to help. Reach out through the channel that works best for you — we handle legal and account queries directly.

Live Chat Start a live chat from the account menu. Our team handles legal queries, account disputes, and wallet verification requests through this channel during support hours.
Email Support Send your query to our support address listed in your account settings. For legal or data requests, include your account ID and the specific issue you're raising.
Help Centre Our Help Centre covers account terms, withdrawal rules, and eligibility checks. Search by topic or browse the policy section for answers to common questions.
HOW WE HANDLE YOUR DATA

Data, Security and Your Account Rights

b33 keeps your account data secure and gives you clear paths to access, update, or remove it. Here's what that looks like in practice.

Data Retention We keep your account data for as long as your account is active and for any period required under applicable law. You can request a summary of what we hold by contacting support with your account ID.
Cookie Policy We use cookies to keep your session active across mobile and desktop, remember your payment preferences, and measure how the platform performs. You can manage cookie settings from your browser at any time.
Account Security Your account is protected by password and OTP verification tied to your registered mobile number. We never ask for your bKash, Nagad, or Rocket PIN — report any request like that to support immediately.
Your Rights You have the right to access your personal data, correct inaccuracies, and request deletion where local law allows. Submit a written request through the email channel in your account settings.

What You've Asked About Our Terms

These are the questions we hear most often about how our legal terms work, what your rights are, and how to take action on your account.

These terms apply to anyone who opens an account on b33 and uses the platform to deposit, play, or withdraw. Eligibility depends on your location and local law in Bangladesh and other supported regions.

If b33 is not available in your region under local law, your account will not be activated. Any deposits sent via bKash, Nagad, or Rocket from ineligible regions are reviewed and returned to the originating wallet after verification.

Contact support by email with your account ID and a description of what you'd like. We'll confirm receipt and respond within the timeframe required by applicable data protection rules in your region.

Yes. Send a deletion request through the email support channel. We'll close your account and remove personal data where local law permits, retaining only what we're required to keep for legal or financial compliance purposes.

We'll notify you via the contact method registered on your account. You'll have a notice period to review the changes. If you continue using the platform after that period, you're agreeing to the updated terms.

Start with live chat or email support and include your transaction reference and account ID. Our team handles wallet-related disputes — bKash, Nagad, Rocket — and account queries directly without third-party escalation required first.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.